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Returns & Refund Policy

Last Updated: 9 October 2026

At Eden Botanica, we want you to be happy with your purchase. If something isn't right with your order, please submit a return request, and we'll help.

​ ​1. Returns

​ ​You may request a return within 7 calendar days of receiving your order. To qualify for a return, the product must be:

    • unused and unopened;
    • in its original packaging with seals and labels intact; and
    • accompanied by proof of purchase or your order number.

    2. For hygiene and safety reasons, we cannot accept returns of opened or used skincare, body-care, cosmetic, or personal-care products. This does not affect your rights where a product is defective, damaged or incorrectly supplied.

    2. How to Request a Return

    To request a return, complete the Return Request Form on our website. We will review your request and provide further instructions. Please do not return any products before your return has been approved.

    3. Return Shipping

    The customer is responsible for the return delivery cost. If Eden Botanica supplied an incorrect, damaged or defective product, we will arrange or cover the reasonable cost of returning the item. We recommend using a trackable delivery service when returning products.

    4. Refunds

    Once we receive and inspect your return, we will confirm whether your refund has been approved. Approved refunds will be made to the original payment method. Please allow approximately 5–10 business days for the refund to reflect, depending on your bank or payment provider. Original delivery fees are generally non-refundable for returns.

    5. Damaged, Defective or Incorrect Orders

    Please inspect your order when it arrives. If you receive a damaged, defective or incorrect item, please submit a Return Request as soon as reasonably possible and include photographs of the product and packaging. Where appropriate, we will arrange a replacement, exchange or refund.

    6. Sale Items

    Sale and promotional products may be returned where they are damaged, defective or incorrectly supplied. Products clearly marked Final Sale cannot be returned for change of mind.